Last Updated: June 2, 2026
Overview
At AccountsUp, we are committed to providing high-quality professional services. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be requested and processed. By engaging our services, you agree to the terms outlined in this policy.
Please read this policy carefully before making a payment for any of our services. If you have any questions or concerns, feel free to contact us at hello@accountsup.in before proceeding with payment.
Important Notice
Professional services are customized and rendered based on your specific requirements. Once work has commenced, refunds for professional fees are generally not applicable. Government fees, statutory charges, and third-party payments are non-refundable under all circumstances.
Service Fee Structure
Our services consist of two primary components:
- Professional Fees: Charges for our expertise, consultation, preparation, filing, and advisory services provided by our team of chartered accountants, tax consultants, and legal advisors.
- Government Fees: Statutory fees, stamp duties, filing charges, and other mandatory payments made to government authorities such as the Income Tax Department, GST authorities, ROC/MCA, and other regulatory bodies.
- Third-Party Charges: Fees for services rendered by third-party vendors such as notaries, couriers, certifying authorities, or other external service providers.
Non-Refundable Items
The following fees are non-refundable under any circumstances:
- Government Fees: Once government fees have been paid to authorities (Income Tax, GST, ROC, MCA, etc.), they cannot be refunded as these are statutory charges collected by government bodies.
- Third-Party Charges: Payments made to third-party service providers (notaries, couriers, certifying agencies, etc.) are non-refundable.
- Work Already Rendered: Professional fees for work that has already been completed, documents that have been filed, or consultations that have been provided are non-refundable.
- Time-Bound Services: Services that have statutory deadlines or time-sensitive compliance requirements where work has been initiated are non-refundable.
- Rejected or Delayed Applications: If your application is rejected by government authorities due to incorrect information provided by you, or if there are delays due to factors beyond our control, professional fees are non-refundable.
Refund Eligibility
Refunds may be considered only in the following situations:
- Service Not Commenced: If you cancel your service request before work has been initiated and no documents have been processed, you may be eligible for a full refund of the professional fees (excluding any transaction/processing charges).
- Duplicate Payment: If you have accidentally made a duplicate payment for the same service, the duplicate amount will be refunded in full.
- Service Not Delivered: If we are unable to deliver the service due to reasons solely attributable to us, and you have not received any consultation or work-in-progress, you may be eligible for a refund of the professional fees.
- Cancellation Within 24 Hours: If you cancel your service within 24 hours of payment and before any work has been initiated, you may be eligible for a refund (excluding payment gateway charges of 2-3%).
Cancellation Policy
You may request cancellation of services under the following terms:
- Before Work Commences: If you wish to cancel your service before we have started working on your case, you must notify us in writing at hello@accountsup.in. Refunds will be processed as per the eligibility criteria mentioned above.
- After Work Commences: Once work has been initiated, documents have been reviewed, consultations have been provided, or filings have been prepared, the service cannot be cancelled and no refund will be issued.
- Partial Completion: For services that are partially completed at the time of cancellation request, a pro-rata assessment will be made. You will be charged for the work completed up to that point, and the remaining balance (if any) may be refunded.
- Subscription Services: If you have subscribed to a monthly or annual service package, cancellation requests must be made before the next billing cycle. No refunds will be provided for the current billing period.
Refund Request Process
To request a refund, please follow these steps:
- Step 1: Send an email to hello@accountsup.in with the subject line "Refund Request - [Your Order/Invoice Number]".
- Step 2: Provide the following details in your email:
- Your full name and contact information
- Order/Invoice number and payment transaction ID
- Date of payment
- Service name and amount paid
- Reason for refund request
- Step 3: Our team will review your request within 3-5 business days and respond with the refund status.
- Step 4: If your refund is approved, the amount will be credited to your original payment method within 7-10 business days from the date of approval.
Refund Processing Time
- Review Period: 3-5 business days from the date of refund request submission.
- Processing Time: 7-10 business days from the date of refund approval.
- Bank Processing: Depending on your bank or payment provider, it may take an additional 3-7 business days for the refunded amount to reflect in your account.
- Payment Gateway Charges: Transaction/processing charges levied by payment gateways (Razorpay, PayU, etc.) are non-refundable and will be deducted from the refund amount.
Refund Methods
Refunds will be processed using the same payment method used for the original transaction:
- Credit/Debit Card: Refund will be credited back to the same card within 7-10 business days.
- UPI/Net Banking: Refund will be credited to the bank account linked to the UPI ID or net banking account used for payment.
- Wallet/Other Modes: Refund will be credited to the same wallet or payment mode used for the transaction.
- Bank Transfer (Alternative): In case of technical issues with the original payment method, refunds may be processed via direct bank transfer after verification of your bank account details.
Service Modification or Replacement
Instead of a refund, you may request:
- Service Modification: If your requirements have changed, we can adjust the scope of services to better suit your needs (subject to feasibility and additional charges if applicable).
- Service Credit: The amount paid can be converted into a service credit that can be used for any other service offered by AccountsUp within 12 months.
- Service Upgrade: You may upgrade to a higher-tier service by paying the difference amount, subject to availability.
Exceptions and Special Cases
- Force Majeure: In cases of events beyond our control (natural disasters, government orders, system failures, pandemics, etc.), we reserve the right to delay service delivery. No refunds will be provided in such cases, but we will make reasonable efforts to complete the service as soon as possible.
- Client-Provided Information: If delays or rejections occur due to incorrect, incomplete, or misleading information provided by you, no refund will be issued.
- Regulatory Changes: If there are changes in government rules, tax laws, or compliance requirements that affect service delivery, we will inform you and adjust the services accordingly. No refunds will be provided for such regulatory changes.
- Dispute Resolution: Any disputes regarding refunds will be subject to mutual discussion and resolution. If unresolved, disputes will be governed by the laws of India and subject to the jurisdiction of courts in Varanasi, Uttar Pradesh.
Pro Tip
Before requesting a refund, consider reaching out to our support team. We are committed to client satisfaction and may be able to address your concerns through service modifications, consultations, or alternative solutions that better meet your needs.
Policy Updates
AccountsUp reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or need assistance regarding refunds or cancellations, please contact us: